Knowledge Base - Account Management
At the top right of this page, login to your account with Cheap Business Hosting. Click on "Domains" and this will list the domains you have registered with us. To see more details about a domain, click on the icon on the right of the line which will open up a new page. In this area, you can see when the domain was registered and when it needs to be renewed. You can also update your contact details (name, address etc) - it is a requirement of the Top Level Registries that your domain contains valid and up to date contact details.
Enable or Disable Auto Renew
You can choose the option to either let our system automatically renew your domain name or disable this option which means when the domain needs to be renewed, you have to do the process manually. Click the option you require. In most cases it is recommended you leave it on Auto renew.
DNS Management
DNS Management is where you tell the system where your website and e-mails work from. Unless you know how to set up DNS management, we recommend you leave it alone as a simple mistake here could take your website and e-mails offline. If you want to change your DNS settings, please login to your account and issue a support ticket. We are more than happy to carry out any changes on your behalf.
Cheap Business Hosting allow you to create Sub Domains within your cPanel. A Subdomain is an extension of your main domain name. For example: news.mydomainname.co.uk (The added "news" is a known as a subdomain of mydomainname.co.uk).
Instructions:
- Log in to your cPanel account
- Scroll down the main panel until you see the "Subdomain" Icon
- Click on this Icon to open configuration page
- Enter the name you require before the domain (Note: if you have more than one domain with us, please select the correct one from the drop down list)
- Enter the Root Path you want this Subdomain to go to.
- Click "Create" to Complete
- Click on the "Home" button on the top left corner of panel to return to the main page
Click here to watch a video Tutorial
A real life example
To help explain what a subdomain is lets follow this real life example.
We will assume that you have a website that is located under your main folder "/public_html", your visitors accessing it via "www.mydomainname.co.uk" and you would like to expand your website with a blog using WordPress, with your visitors using "blog.mydomainname.co.uk" to access it.
- From within your cPanel account, use Fantastico to install "WordPress".
- During this installation you will be asked where you would like it to be installed and you have chosen "/public_html/myblog" as the folder name.
- Once this installation has completed we need to add a subdomain to your expanded website
- From your main cPanel homepage click on "Subdomain" icon (normally about halfway down then screen.)
- Now enter "blog" in the first box called "Subdomain"
- Choose the domain you are wanting to use from the drop down list.
- In the box called "Document Root" point to the folder you installed WordPress in, in our example this is "/public_html/myblog".
- Finally click on the "Create" button
- The newly created subdomain should now appear in a list, along with any other subdomains you may have running under your account.
Now when anyone types in "blog.mydomainname.co.uk" in their web browser it will open your WordPress blog.
The first time you open cPanel it will be in the default style but you are able to change the look and feel to something you personally like by switching to one of the fourteen styles built into the system. You can change the style as many times as you like. (Styles like this are often known as 'skins')
Instructions
- Log in to your cPanel by using link provided within your Welcome e-mail
- At the top of your panel will be the "Preference" Bar (Shown above)
- Click on "Change Style"
- Out of the fourteen themes provided, choose the one you like best
- Click on "Switch to xxxx" under the them you like
- In the top left hand corner, please "home" to go back to the main cPanel page
Once you have ordered a product or service from Cheap Business Hosting, you can use the login at the top right of this page to access your account control centre.
In your Account Control Center, click on the heading "My Products & Services". This will then open a new page with details of the packages you have purchased with us. If you wish to view the product or package in detail and click on the Icon on the far right of the line.
Login to your Cheap Business Hosting account at the top of this page. Then click on "Support Tickets". This page will list any support tickets you have already raised and what action was taken.
To raise a support ticket, click on "Submit Ticket" which will open a new page.
You are given a choice of departments that you may want to contact regarding your query. This includes departments such as Technical support, Accounts, Sales, General Enquiries etc.
If you are contacting us regarding an invoice or payment, please choose the "Accounts" department as the Technical Support and Sales teams do not have access to accounting information.
When submitting details about the issue, please provide as much information as possible. If you have a screen shot or file, you can upload it with your ticket. Support tickets saying "my site does not work" give our support staff very little to go on!
Once you have issued a support ticket, we will endevour to respond to it as soon as we can but please remember that we do deal with lots of requests and it can take a little time to get through them.
When we respond to your Support Ticket, you will see our response in the Account manager and also you will receive it in an e-mail to your primary account.
If you are looking to become a client of Cheap Business Hosting you will need to create a new account within our Account Management system. From here you can place orders, check the status of a pending, raise support tickets etc.
To create an account now please click here and complete the required form.
We look forward to assisting you with your Internet Business needs!
You can change your main Contact Information at any time using the Cheap Business Hosting Account Manager
Instructions:
- Log in to your Cheap Business Hosting Account Manager.
- Select "My Details" on the navigation bar at the top of the contents.
- Change the nessesary details in the choices given.
- Click on "Save Details" at the bottom of the form.
- Your new details are now saved.
Yes within your Account Manager.
Login into your Account manager and choose the "Invoices" heading. This will list all of the the invoices that have been raised for this account. This includes the date of issue, the payment date, the total amount and the current payment status of the invoice.
Each time a new invoice is raised you will receive an e-mail with a PDF copy of the invoice.
If you are having problems with your invoicing or have a query please contact our Accounts department.
Yes, they are all contained within your Account Management area.
Login to your cheap Business Hosting Account and click on the menu item "E-mails". This will list the e-mails that we have sent to you, including any support tickets, accounting invoices, etc.
To read the copy of an e-mail, click on the heading and the e-mail will open in a separate window. If you wish to print the details of the e-mail, place your mouse on the e-mail window and right click. Then select "Print". This is the same for all browsers.
Yes.
For example you have an Accounts department and a Technical department who need to receive e-mail that is being sent specifically to them. In your Cheap Business Hosting cPanel account manager, you can create extra contact details for these. Please note that if you have not already done so, create an extra e-mail address for each of these departments before creating the extra contacts. If you need further information on creating additional e-mail addresses, please refer to our knowledge.
Instructions:
- Log in to your Cheap Business Hosting cPanel account manager.
- Select "My Details" on the Navigation bar at the top of the Contents
- Select "Add new Contact" which is the third option on the lower Navigation bar.
- Complete all the details being requested.
- Choose which e-mails you want this contact to receive.
- Make sure that you click on "Save Changes".
- If you are creating a contact for Billing on your Main Contact details page, remember to update the "Billing Contact" details and press "Save Changes".
