Knowledge Base - Billing

Our Charging Terms & Conditions

Charging - Terms & Conditions

  1. All accounts are payable on demand. In the absence of demand, payment in full for the goods supplied shall be made by the Buyer to the Seller on or before 7 (seven) days from acceptance of order. The Seller shall also be entitled to charge such reasonable costs as it may incur in recovering any overdue balances.

  2. UK Net Hosts Ltd t/a Cheap Business Hosting, herein known as the Company, shall be entitled to issue an invoice for the Charges on the Commencement Date or as soon thereafter as is reasonably practicable. The invoice shall be entered into the Customer's Client area and the Customer shall be responsible for checking receipt. The Company will if required provide invoices through the postal system but subject to payment of the Company's Additional Charges that are in force from time to time.

  3. The Customer agrees that all hosting packages are 12 (twelve) month contracts. All SSL Certificates are for 12 (twelve) months from the date of initial purchase and are payable 12 (twelve) months in advance, these are non-refundable items. Domain Names are payable annually, in advance, except for .UK domains as maintained by Nominet which are payable 24 (twenty four) months in advance or except when noted otherwise.

  4. Payment of the Charges can only be made by a Pay Pal or Google Checkout. Payments processed by Pay Pal or Google Checkout are subject to Pay Pal's terms and conditions of service, and the Company makes no representations or warranties with respect to those services. Payments processed by Google Checkout are subject to Google's terms and conditions of service, and the Company makes no representations or warranties with respect to those services.

  5. The Company shall be entitled to vary the Charges from time to time with effect from the date specified in the Amendment Notice. The Company shall issue an Amendment Notice no later than 4 weeks prior to the date that any variation of the Charges shall come into force.

  6. The Customer shall no later than 4 weeks from the date of deemed receipt of the Amendment Notice send a counter notice to the Company accepting or rejecting the terms of the Amendment Notice. In the event that the Customer specifies in the counter notice acceptance of the terms of the Amendment Notice or fails to send a counter notice within the specified period then the terms of the Amendment Notice shall apply as from and including the date specified in the Amendment Notice and this agreement for Services shall be deemed to be varied accordingly. In the event that the counter notice rejects the terms of the Amendment Notice then until such date as this Agreement has been terminated in accordance with this clause the Customer will be charged the Charges as varied from and including the date in the Amendment Notice. Upon receipt of the Amendment Notice the Customer has the right to terminate this Agreement with effect from the date in the Amendment Notice, such notice of termination to be received by the Company no later than 14 days before the date in the Amendment Notice.

  7. The Customer acknowledges that the Charges are exclusive of any telecommunication charges. All telecommunication charges incurred by the Customer in connection with the use of the Services remain solely at all times the responsibility of the Customer. The Company does not accept liability or responsibility for any such charges.

  8. If the Charges are not paid in accordance with the Company's invoice, the Company shall be entitled so far as is permitted by law and without prejudice to any other rights it may have to charge interest on the outstanding amount (both before and after judgement) at the rate of 6% above the base rate from time to time of Natwest Bank , Burgess Hill, West Sussex from and including the due date but excluding the date the outstanding amount is paid in full.

  9. Neither the Company or the Customer shall be entitled to set off a credit against any amount owed to it by the other under the terms of this Agreement or under any other agreement prior to completion of this Agreement.

  10. Upon termination of this Agreement the Customer shall be bound to pay any outstanding amount of the Charges in respect of the Services received up to and including the date of termination and the Company agrees to refund in full the difference between the Charges for the Services received up to the date of termination and the amount actually received by the Company from the Customer. The customer acknowledges that invoices relating to domain name registrations, SSL Certificates, any shipping & handling costs and additional traffic are non-refundable.

  11. All prices exclude VAT and will be charged at the current UK prevailing rate when the invoice(s) are raised.

  12. The volume of included data transfer may be limited, depending on the chosen package. Unless otherwise contractually agreed or stated in your hosting agreement, the volume limit of data transfer is limited to 5 (five) GB (Gigabytes) per package. The volume of data transfer is the sum of all transfers resulting from the customers package. Any additional volume of data transfer will be charged £1 per Gigabyte. The Company may modify the prices giving 15 (fifteen) days notice.

  13. Any customer withdrawing payments via bank or credit card, Direct Debit or Pay Pal (referred to as"chargeback") in a way the company believes is unfair shall incur a punitive fine of £10 per chargeback. The same punitive fine will be incurred if payments made are then rejected by our bank.

  14. Internal domain transfers will incur the same charges as domain registrations.

  15. Customer accounts that are not settled by 14 (fourteen) days after due date will be passed to a debt recovery agency and will incur an administration fee of £15.00. All services being provided will be terminated.