How do I raise a support ticket?

Login to your Cheap Business Hosting account at the top of this page. Then click on "Support Tickets". This page will list any support tickets you have already raised and what action was taken.

To raise a support ticket, click on "Submit Ticket" which will open a new page.

You are given a choice of departments that you may want to contact regarding your query. This includes departments such as Technical support, Accounts, Sales, General Enquiries etc.

If you are contacting us regarding an invoice or payment, please choose the "Accounts" department as the Technical Support and Sales teams do not have access to accounting information.

When submitting details about the issue, please provide as much information as possible. If you have a screen shot or file, you can upload it with your ticket. Support tickets saying "my site does not work" give our support staff very little to go on!

Once you have issued a support ticket, we will endevour to respond to it as soon as we can but please remember that we do deal with lots of requests and it can take a little time to get through them.

When we respond to your Support Ticket, you will see our response in the Account manager and also you will receive it in an e-mail to your primary account.