Terms and Conditions for Dedicated Server, Co-location or Shared Hosting
Terms & Conditions for :-
Dedicated Server,
Shared Server,
Co-location,
IP Transit,
Storage,
Rack Space
This is important information so please read and if you are unsure about anything please contact us before proceeding as paying for any of our services means you agree and will abide to the terms set out below.
TERMS OF SERVICE (TOS)
• All customers are required to provide valid contact details, including a telephone number and email address and must inform us of any changes. Our systems allow for you to update these details quickly and easily.
• Payment terms for all invoices and services are strictly 7 (SEVEN) days from date of invoice. Payments are made one month in advance for all services.
• UK Net Hosts Ltd t/a Cheap Business Hosting automatically charge late payment fees should your payment fail to reach us a within the specified 7 day payment period from date of invoice. Any additional charges, such as late payment fees, will be invoiced separately to your account. Non-payment of these additional charges may lead to service suspension.
• After 7 days, your account will be placed on hold.
• Failure to pay after 14 days will lead to immediate termination of any services currently provided and possible loss of data if the equipment is owned by UK Net Hosts Ltd. Co-located Servers will not be released until all payments have been settled. You will receive one reminder prior to disconnection and cancellation.
• UK Net Hosts Ltd do not offer refunds for servers and services purchased in advance.
• You must inform the Accounts department at least 2 working days before your billing date if you intend to cancel otherwise you will be invoiced for the next billing cycle.
• Cancellation requests should be sent to accounts@cheapbusinesshosting.co.uk. We also request that you raise Support Ticket to the Accounts dept as confirmation. Failure to comply with this procedure will result in your account charged for the next billing cycle.
• In-House Remote Hands Services, if not included as part of your product package, are charged at £35 per half-hour (30 minutes) plus VAT - the first 5 minutes during business hours free of charge.
You agree not to use undertake any of the following – if you are found to have contravened these rules ALL services will be ceased immediately without warning :-
• Upload, post or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene (illegal pornography), libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.
• Could cause harm to minors in any way.
• Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Forge headers or spoof or monitor/sniff IP packets.
• Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content or Third Party Content transmitted via the Site.
• Upload, post or otherwise transmit any Third Party Content that you do not have a right to transmit under Law or under contractual or fiduciary relationships.
• Upload, post or otherwise transmit any Third Party Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.
• Upload, post or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas of the site(s) that are designated for such purpose.
• Upload, post or otherwise transmit any Third Party Content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
• Promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals.
• Do anything that, in the opinion of UK Net Hosts Ltd, is likely to bring the service into disrepute.
• IRC services may not be run on our network.
Please contact us for clarification on any of the above.
UK Net Hosts Ltd will take reasonable steps to safeguard the security of any information you input to the site or send to us on the internet. You are responsible for the security and confidentiality of your customer area’s username and password. You are also responsible for all data backups.
UK Net Hosts Ltd may, without notice, suspend restrict or terminate your access if such access shall prejudice the efficiency or integrity of the Site. If your server is attacked (DDoS) then we reserve the right to remove your server from our network without notice pending further investigation(s).
UK Net Hosts Ltd shall report if appropriate misuse or abuse of the Site by you to any regulatory authority or, in the case of criminal matters, the police.
Limitation of liability
UK Net Hosts Ltd (‘the Company’) shall not be liable for any direct, indirect or consequential loss or damages you may incur or suffer arising out of or in connection with your use of any service provided by the Company or any of its affiliates, which shall include, but without limiting the generality of the foregoing, the following matters :-
• Delay or inability to use the service or a Linked service
• Reliance upon Third Party Content
• Loss of confidentiality
• Termination of your access
• Virus transmitted
• Failure of communication media
• Unauthorised access to your server/computer
• Theft
• Loss of, or damage to, any data or other information or property
Please note that this limitation excludes network issues which are dealt with by our SLA - please see the SLA article for further information.
Data Storage additional terms :-
• UK Net Hosts Ltd will endeavour to provide a full and fault free service at all times.
• It is your own responsibility to encrypt your data before transmission onto our network.
• UK Net Hosts Ltd do not encrypt any data the you may send or store on our storage/backup systems.
• In the unlikely event of data loss UK Net Hosts Ltd will not be held responsible for any losses you may incur.
• UK Net Hosts Ltd recommend that customers make their own daily data backups at all times to minimize any impact should a data loss occur.
• Customers with 2-way replication services will receive a Service Level Agreement (SLA) for any outage periods, should they occur, as detailed below.
• Customers with 1-way replication will be notified at least 7 days in advance of any maintenance works that may require your service to be temporarily interrupted.
